“My order reached me damaged!”
We take every care to make sure your order reaches you in good condition. However, sometimes, our products might get damaged in transit.
If the packaging looks tampered with when it reaches you, please refuse to accept it, and send it back with the same delivery person.
If the product has reached you damaged, please send us a photograph of the product via email to email@example.com within 24 hours of receiving it. We will then send you a replacement at no extra cost. Damage claims filed more than 24 hours after delivery, will not be accepted.
Also, please note that since the products are handmade, slight variations in color should be expected.
“I don’t like what I see” (Okay, that’s never going to happen though)
Let us know what went wrong, if possible we will try and send you something that you might like better. Return courier charges will have to be paid by the customer.
As a policy we don't do returns/exchanges for festive items like Rakhis, Diwali Decorative and Xmas Collection.
If you still have doubts or questions, please feel free to write to us at firstname.lastname@example.org